SMH & The Age
Winback CRM

Every unsubscribe represented an opportunity to reconnect.

Building on the Minds Wide Open brand platform, we designed a winback CRM program that reminded readers of the value of quality journalism through a premium brand experience. Rather than reducing the campaign to standard email templates, we translated its rich art direction into CRM and built a modular design system that gave the client endless creative flexibility while ensuring every communication remained unmistakably on brand.

Designing a flexible CRM system

To translate the layered, textural Minds Wide Open visual language into email, we developed a modular framework that could flex across different messages, content types and future campaigns. Reusable headers, hero modules, content blocks, CTAs, dividers and footers created a scalable system that kept the brand consistent while allowing each communication to feel distinct.

Soft-edged textures, layered modules and subtle overlaps helped the system avoid the hard section breaks typical of email design, creating a more seamless and editorial CRM experience.

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